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Torrent - Exclusive to Plumbworld

Technical Help Line: 01732 869700

Contact Us

Torrent 1.5 Bar Torrent 2.0 Bar Torrent 2.0 Bar Universal Torrent 3.0 Bar Brass

Installation Fault Finder

Select your problem

Possible Causes & Solutions

Power Supply

230v VAC


Fuse

5 Amps (Torrent 3.0 Bar Brass requires 10 Amp)


Motor Thermal Cutout

Motor thermal cut out will reset within 1 to 2 hours


Dry running protection activated (Universal Only)

Switch electrical supply off for 10 secs to reset


Inadequate water supply

1) Full bore isolation valves turned to open position

2) Ensure static head requirements are met for pump

  • Torrent 3.0 Bar Brass – 1m min
  • Torrent 1.5 Bar / 2.0 Bar – 2m min
  • Torrent 2.0 Bar Universal – 2m min

Blocked filters

Clean filters, for location see below

Fault Finder

Outlets vertical

For activation, outlet hose pipes must point straight up


Flow rate from head

Test flow rate with a weir gauge, flow cup or household measuring jug - 1 l.p.m.


Negative Head situation present

Fault Finder

Blocked filters

Clean filters, for location see below

Fault Finder

Outlet clear

Check shower head for scale build up and debris


Shower hose twisted

Remove head and hose and test


Negative head

Fault Finder

Outlet is open

Close all outlets attached to pump


Water leak on system

Check system for leaks, e.g. dripping taps, leaking pipes and joints, etc.


Air trapped in system

Complete air test

  • Turn off Pump
  • Remove shower head from hose
  • Let hose hang into bath or shower tray
  • Turn the temperature to full cold
  • Turn the shower on and run for 5 minutes
  • Turn the temperature to full hot and run for a further 5 minutes
  • Turn off the shower
  • Wait at least 20 minutes
  • Re-power the pump and turn on the shower to test

Float stuck

Fault Finder

Float switch fault

Contact Technical helpline 01732 869700

Air in system

Complete air test

  • Turn off Pump
  • Remove shower head from hose
  • Let hose hang into bath or shower tray
  • Turn the temperature to full cold
  • Turn the shower on and run for 5 minutes
  • Turn the temperature to full hot and run for a further 5 minutes
  • Turn off the shower
  • Wait at least 20 minutes
  • Re-power the pump and turn on the shower to test

Flange not used

Fault Finder

Water movement in system

Fit non-return valve as per diagram

Fault Finder

Non-return valve MUST NOT be fitted on inlet ports

Vibration through mounts

Mount on a concrete slab cut to size


Air in system

Complete air test

  • Turn off Pump
  • Remove shower head from hose
  • Let hose hang into bath or shower tray
  • Turn the temperature to full cold
  • Turn the shower on and run for 5 minutes
  • Turn the temperature to full hot and run for a further 5 minutes
  • Turn off the shower
  • Wait at least 20 minutes
  • Re-power the pump and turn on the shower to test

Water temperature too high

Set to less than 60C at hot water cylinder


Blocked filters

Clean filters, for location see below

Fault Finder

Debris inside impeller housing

Back flush pump with water

Air in system

Complete air test

  • Turn off Pump
  • Remove shower head from hose
  • Let hose hang into bath or shower tray
  • Turn the temperature to full cold
  • Turn the shower on and run for 5 minutes
  • Turn the temperature to full hot and run for a further 5 minutes
  • Turn off the shower
  • Wait at least 20 minutes
  • Re-power the pump and turn on the shower to test

>Water temperature too high

Set to less than 60C at hot water cylinder


Blocked filters

Clean filters, for location see below

Fault Finder

Pushfit Hose connection loose

Fault Finder

If using plastic pipe ensure insert sleeves are used.


Thread hose connection loose

1) Check washers are in position and thread connections are secure (do not over tighten)

2) Do not use thread tape


Pipe tail damaged

Make sure is circular / sleeves installed

Contact Us

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